Refund Policy – Al Noor Online Quran Academy

At Al Noor Online Quran Academy, we strive to provide high-quality Quran learning services to our students. However, if you are not satisfied with our services, we offer a flexible refund policy to ensure customer satisfaction.

Eligibility for Refund

You may request a refund under the following conditions:

• The refund request is made within 5 days of the payment date.
• The student faces genuine technical or scheduling issues that we are unable to resolve.
• The student is not satisfied with the teaching quality despite multiple adjustments.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• If a student discontinues classes after the refund period.
• If the student misses scheduled lessons without prior notice.
• If the student violates academy rules or engages in misconduct.
• If the refund request is made after 5 days from the payment date.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Email us at islamiceducation739@gmail.com with the subject line: Refund Request – [Your Name].
2. Provide the reason for the refund request along with proof of payment.
3. Our team will review your request within 5 business days and notify you of the decision.
4. Approved refunds will be processed using the original payment method within 7-10 business days.

Modification & Cancellation

• If you are facing schedule conflicts, you may request a class reschedule instead of a refund.
• If you wish to pause or cancel your subscription, please inform us at least 3 days before your next billing cycle.

We are committed to ensuring a smooth learning experience for all students. If you have any questions, feel free to contact us at:

📧 islamiceducation739@gmail.com
📞 +92 355-8218939